Refund policy

We aim to ensure our customers are fully satisfied with their purchases.
If you are not happy with a product, please review our return and refund policy below.

1. Eligibility for Returns

You can request a return or exchange within 3 days of delivery if:

  • You received the wrong or damaged item

  • The product is defective or not as described

Returned products must be unused, in original packaging, and with all tags intact.

2. Items Not Eligible for Return

The following items cannot be returned:

  • Opened or used products

  • Hygiene or personal use items

  • Discounted or clearance products

  • Products damaged after delivery due to mishandling

3. Return Process

To start a return:

  1. Contact us on WhatsApp at 0316-7231951 or email [your email] within 3 days of receiving the order.

  2. Provide your order number, reason for return, and clear photos of the product.

  3. Once approved, ship the item back to our return address (customer bears return shipping costs unless the item was defective or incorrect).

  4. After inspection, we’ll issue a replacement or refund as per your preference.

4. Refund Method

Approved refunds will be processed within 5–7 business days after we receive and verify the returned item.
Refunds are made via bank transfer or the same payment method used for the purchase.

5. Cancellation Policy

Orders can only be cancelled before dispatch.
Once shipped, the order is considered final and subject to the return policy above.

6. Contact for Returns

For all return or refund inquiries:
📞 0316-7231951
📧
📍 MT Smart Store, Gujranwala, Pakistan

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