Shipping policy

At MT Smart Store, our goal is to provide you with a seamless shopping experience and hassle-free delivery. We take great care to ensure every order reaches you safely and on time. Please read the details below to understand our shipping and cancellation process.

Shipping Details

  • All orders placed on https://mtsmartstore.com/ will be shipped to the single address provided at checkout.
    If you’d like to send items to multiple addresses, please place separate orders.

  • We deliver all products through reliable courier partners, and the courier service may vary based on location and delivery conditions.

  • Currently, we only ship within Pakistan. International delivery is not available at the moment.

  • Free delivery is offered on all orders — no hidden charges apply. Please do not pay any additional amount to the courier beyond the item’s listed price.

  • Delivery Time:

    • Major Cities: 5–6 working days

    • Other Cities: 7–8 working days
      (Delays may occur during holidays, sale events, or due to unforeseen circumstances.)

  • Orders are processed Monday through Saturday. Orders placed on Sunday are processed the following Monday.

  • For any delivery delays or issues, please contact us at 0316-7231951 — our support team will resolve your concern promptly.

  • All items in a single order are shipped together. If a product is temporarily unavailable, it may be shipped separately.

  • You will receive an order invoice along with your delivery. If the invoice is missing, please contact us at 0316-7231951.

Order Confirmation & Tracking

Once your order is successfully placed, you’ll receive an order confirmation email from MT Smart Store.

When your order is dispatched, we’ll send a shipment notification containing your tracking ID.
If you haven’t received your tracking details within the expected time, please reach out to us at 0316-7231951.

Payment Options

We offer 100% secure online payment through bank credit/debit cards.
Alternatively, you can choose Cash on Delivery (COD) and pay the courier in cash upon receiving your order.

If your amount is deducted but you haven’t received any order confirmation, your transaction might not have been captured.
In such cases, your bank will automatically refund the amount within 3–5 business days. For assistance, please contact your bank’s customer service.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please file a complaint within 24 hours of delivery.
Include your Order Number and product photos, and contact us at 0316-7231951.
Our team will review your case and provide a suitable resolution.

Cancellation Policy

You can cancel your order before it has been dispatched. Typically, orders are shipped within 4 hours of confirmation. Once dispatched, cancellations are not possible.

To cancel your order, please call us at 0316-7231951.
If the order hasn’t been shipped yet, cancellation will be processed within 2 business days, and you’ll receive a confirmation email once it’s completed.

For prepaid (online paid) orders, your refund will be issued within 10–15 working days after successful cancellation.